Knowledgebase: Microsoft Outlook
Why does the Test button tell me that it can start and stop SQL Mail with my profile, but I cannot start SQL Mail?
Posted by - NA - on 22 March 2006 08:35 AM
Solution:
The Test button in the SQL Mail (or SQLAgentMail) property dialog box only tests that you can use the provided mail profile to start SQL Mail. It does not guarantee that SQL Mail will use that profile. The reason for this is that in some cases, SQL Mail may ignore the provided mail profile and may still use the specified default mail client. For example, if the default mail client is Outlook Express, and Outlook Express is not configured on the server, SQL Mail may try to use it during startup, and then SQL Mail does not function properly.

It is important that the default mail client on the server be the same mail client as that used to configure the mail profile provided to SQL Mail. Refer to the section for instructions on how to check and change your default mail program.
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