Knowledgebase: Hosting
DNS problem with PLDT DSL
Posted by - NA - on 14 December 2007 07:35 AM
If you are getting weird problems connecting to the web, and are using PLDT’s DSL service, we have a recommendation for you! Lately, we have been receiving reports from our hosted clients using PLDT internet connection that they cannot view websites. Upon investigation of the problem, we found out that there is a temporary problem with PLDT’s DNS servers.

The details of our test show the following:

1. When the client is using PLDT’s DNS server (from DSL), the DNS query will fail.


*** can’t find www.m**********.com: Server failed
2. When the client is using OPen DNS server, the DNS query returns a proper answer and succeed.

> server

Non-authoritative answer:
Name: www.m*********.com

We therefore recommend that you use OPENDNS when you are encountering problems that are related to PLDT DNS server. Here are the instructions on how to change DNS settings to OpenDNS (

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