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Knowledgebase: Microsoft Word
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Word Quits with Error Message After You Click "Show the Office Assistant"
Posted by - NA - on 22 March 2006 08:08 AM
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Solution: Do not activate the Office Assistant in the first Microsoft Office program that you start. -or- If Microsoft Word quits as a result of this problem, delete the AsstState DWORD value. To do this, follow these steps.WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. 1. Quit all Microsoft Office programs. 2. Click Start, and then click Run. 3. In the Open box, type regedit and then click OK. 4. Navigate to and select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\Assistant 5. Click to select AsstState, located in the right side of the Registry Editor. 6. With AsstState selected, click Delete on the Edit menu. 7. Click Yes to the following message: Are you sure you want to delete this value? 8. On the Registry menu, click Exit to quit the Registry Editor. After restarting Microsoft Word, do not activate the Office Assistant when you are using Microsoft Narrator. | |
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