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Knowledgebase : Internet-Desktop Support > Microsoft Outlook
     
Solution: This suggests that you do not have SQL Mail properly configured. Follow the setup checklist in the section of this article to verify that you have SQL Mail configured correctly. For example, a working POP3 (incoming mail) server may not have be...
Solution: 1 Reboot your computer and try again. 2 Check Service Status for mail problems. 3 Setup a new account in Outlook Express, re-entering your mail connection details. It is possible that your account has become corrupt.
Solution: The mailserver believes that you are already logged into your mailbox: 1 Close all connections on all machines and wait 20 minutes to check again. 2 If you are not logged in on another computer then someone may be using/downloading from your ...
Solution: Outlook Express can't talk to the mailserver. 1 Check you are connected to the Internet (view a webpage). If you are connected, double-check your mailserver address. 2 If you can't view webpages, re-connect and try again.
Solution: Outlook Express can't see the mailserver. 1 Check you are connected to the Internet (view a webpage). If you are connected, double-check your mailserver address. 2 If you can't view webpages, re-connect and try again.
Solution: 1 This error means that your username or password are wrong. Check they are right. 2 If they are not wrong, try setting up another identity with the same details. Sometimes accounts become corrupted, creating a new copy of your email account ...
Solution: 1.Click File/Page Setup from the menu 2.Select the Sheet tab 3.Under the Print titles area click on rows to repeat at top field. 4.Click on red square box to hide the screen and highlight the columns heading 5.Click the red square box t...
Solution: To temporarily workaround this problem, do one of the following: • Upgrade to Microsoft Word 2000. • Do not use Word as your e-mail editor. • Use a different mail format. NOTE: If you use Outlook Rich Text Format (RTF) as your e-mail form...
Solution: Web-based mail services like Yahoo! Mail and Hotmail may not be usable as a POP3 server. Use of such services for business purposes may also be in violation of their Use of Service agreements. Use of a POP3 account operated by an Inter...
Solution: Because Outlook Express installs a simple MAPI messaging subsystem and does not provide the mechanism for creating a mail profile, you cannot use it with SQL Mail.
Solution: You can use SQL Mail with third-party mail servers like Lotus Notes or Novell Groupwise; however, this configuration is only supported if the third-party mail server is configured as an Internet mail server. While it may be possible to...
Solution: To temporarily work around this problem, disable any custom Exchange client extensions. 1. Start Outlook. 2. On the Tools menu, click Options. 3. On the Other tab, click Advanced Options. 4. Click Add-in Manager, and then click to clea...
Solution: These steps help you identify if your existing profile is causing your configuration issues. Do not delete your existing profile until you troubleshoot the problem because you may need to reference the settings. 1.Click Start, point to Settin...
Solution: 1.Open all files that you want to include in a workspace 2.Click File/Save Workspace & give name of the workspace. It will create .xlw file 3.When you open that workspace, it will open all files in a workspace
Solution: Unless you have set up SQL Mail with an Exchange server for inbound e-mail, you must have a working POP3 server even if mail will never be received on the server. The reason for this is that Microsoft Outlook first checks the POP3 incomi...
Solution: You must work with your Exchange administrator to change the default security settings. The exact procedure depends on whether you are using Outlook 2000 or Outlook 2002 (provided with Office XP).
Solution: Because SQL Mail is run through the SQL Server service, any dialog box messages that cause SQL Mail to stop responding do not appear on your desktop. To determine if SQL Mail is causing dialog box messages, you must run SQL Server as a console ...
Solution: On the Outlook Help menu, click About Microsoft Outlook. If your version of Outlook 2000 is 9.0.0.4201 or later, then you have the Outlook E-mail Security Update installed.
Solution: Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps. 1. Click Start, and then click Search. 2. In the Sea...
Solution: Select "Send Pictures from the Internet" 1.To select "Send Pictures from the Internet," follow these steps: 1. On the Tools menu, click Options, and then click the Mail Format tab. 2. Click to select HTML in the "Send in this message form...
Solution: Make sure that you have enabled your MSN e-mail account to use Secure Password Authentication (SPA).
Solution: Change the server timeout for a POP3 or IMAP server. 1.On the Tools menu, click E-mail Accounts. 2.Select View or change existing e-mail accounts, and then click Next. 3.Click the e-mail account you want to change, and then click Change. ...
Solution: Your password and user name may be case sensitive, depending upon the specifications of your Internet service provider (ISP). Check that you entered the correct user name, and password, or e-mail server name. How? 1.On the Tools menu, click...
Solution: Change the order in which e-mail accounts are processed. How? 1.On the Tools menu, click E-mail Accounts. 2.Select View or change existing e-mail accounts, and then click Next. 3.In the list, click the e-mail account you want, and then cl...
Solution: Enter 2 in some blank cell. Copy this cell using Edit->Copy. Select the range of cells you want to multiply by 2. Choose Edit->Paste Special and choose Multiply in the Operations section. Click OK. This will change the values of the selected r...
Solution: IMAP allows Outlook Express to store emails on the mailserver, allowing access to all your email, old and new from anywhere you can access email. Problems that occur with IMAP are mostly the same types of problems that occur with the more commo...
Solution: 1.If you used another e-mail program in the past, not all the settings may have been properly imported. For example, Microsoft Outlook does not import passwords. 2.If you changed the name of your e-mail account after you created it, replies t...
Solution: You can have Microsoft Outlook log on to your POP3 server automatically. 1.On the Tools menu, click E-mail Accounts. 2.Select View or change existing e-mail accounts, and then click Next. 3.In the list, click the POP3 e-mail account that...
Solution: NNTP allows Outlook Express to function as a USENET (newsgroup) client. Problems with NNTP will mean that you either cannot post to newsgroups or are unable to download the latest posts. In most cases problems will be as a result of incorrect s...
Solution: Let's assume that there are basically two types of worksheets -- long and narrow, and short and wide. When you have a wide worksheet, you can probably view it better if you switch the worksheet's orientation to landscape. To do this, open a wor...
Solution: 1. Select Tools>Accounts>Mail and click Add and select mail 2. The Internet connection wizard page will appear. Enter your display name in the box. The display name can be anything you want and will appear in the from filed on your outgoing me...
Solution: To temporarily work around this problem, print the message from Microsoft Notepad: 1. Open the mail item in Outlook. 2. On the Edit menu, click Select All. 3. On the Edit menu, click Copy. 4. Open Notepad. 5. On the Edit menu, click P...
Cause: Multiple languages are installed on the client computer, but not on the print server computer. Solution: If clients use additional languages on their computers, you need to add these languages to the Windows 2000 print server.
Solution: You want your coworkers to be able to look at a particular worksheet, but you don't want anyone but you making changes. To protect your worksheet from changes, choose Tools|Protection|Protect Sheet. When the Protect Sheet dialog box opens, type...
Solution: RAS/DUN errors indicate problems with your diaup or network system. Outlook Express is tied to your dial-up settings, so if you open it, while not online, it can either automatically connect, or give you the option to connect. You should check ...
Solution: 1 The mailserver may be slowing down because of heavy email traffic. Wait 5 minutes and try again. 2 If the problem continues check the service status page to see if there is a known problem with email service.
Solution: 1.Open the contact. 2.Change the display name for one of the e-mail addresses to the nickname that you want to use for this contact. 3.Save and close the contact. The e-mail display names are among the fields that Outlook 2002 searches ...
Solution: 1.Apply the By Category view. 2.Select all the contacts in that category. 3.Choose Actions | New Message to Contact. 4.Copy all the names from the To box on the resulting message. 5.Create a new distribution list. 6.Click Select Membe...
Solution: 1. In Outlook Express, click Accounts on the Tools menu. 2. In the Internet Accounts dialog box, click Add, and then click Mail. 3. Use the following information to complete the Internet Connection Wizard: On the Internet E-mail Address p...
Solution: This error occurs as a result of you pressing cancel during the sending and receiving of email. You may do this if it looked like the process had become jammed or was timing out. If this problem continues, the file 'pop3uidl.dbx' that logs whi...
Solution: The first step in resolving this problem is to determine the error message associated with the hex error number. MAPI does not convert error numbers to strings, so SQL Mail only returns the error number. When you look up the hex value 0x8004...
Solution: One possible cause is that the service that SQL Server runs under is configured to start with the Local System account. The Local System account does not have a Windows login associated with it; therefore, no mail profiles can be configured for...
Solution: An Outlook 2000 E-Mail Security Update released in August 2001 prevents the spread of e-mail worms that propagate by sending themselves to everyone in your address book. The security patch detects when a non-Outlook program sends an e-mail and ...
Solution: SQL Server 2000 introduces significant changes to SQL Mail. The major change is that SQL Mail now uses the extended Mail Application Programming Interface (MAPI) instead of simple MAPI.
Solution: The "General mapi failure" message is usually caused by an improper SQL Mail configuration. Follow the setup checklist in the section of this article to make sure that you have SQL Mail properly configured.
Solution: The "Mapi logon failure" message generally means that SQL Mail is unable to find a mail profile with which to start. Follow the setup checklist in the section of this article to make sure that you have SQL Mail properly configured. Another r...
Solution: SQL Mail for SQL Server 6.5 and SQL Server 7.0 saves a copy of sent messages in the Sent Items folder of Outlook, which is the default behavior with the simple MAPI interface. Even if you disable this option by clearing the Save copies of messa...
Solution: If you start SQL Mail by using the xp_startmail extended stored procedure on SQL Server 2000, you will see the following error messages in your SQL Server error log: Error: 1073759806, Severity: 1, State: 0 Starting SQL Mail session.... E...
Solution: If you run the xp_sendmail stored procedure with a query and @attach_results is true, temporary files created for the attachments are left in the System32 directory in which the Windows operating system is installed. This behavior occurs with a...
Solution: SQL Mail is not supported on a clustered SQL Server because the MAPI interface used by SQL Mail is not cluster-aware.
Solution: SQL Mail with SQL Server 6.5 and SQL Server 7.0 allow you to send mail by using a distribution list. Use of a distribution list with SQL Mail for SQL Server 2000 only works in specific configurations. You must have a mail client (such as M...
Solution: If SQL Mail hangs periodically, the most likely cause is the loss of a connection to the mail server. Experience shows that SQL Mail is more likely to stop responding when you use an Internet mail (POP3/SMTP) server, but it can also stop respon...
Solution: One possibility is that the SQL Server and SQL Agent services are starting with different accounts. Change the startup account of the service that does not work with mail to start with the same account of the service that does work with mail. S...
Solution: The Test button in the SQL Mail (or SQLAgentMail) property dialog box only tests that you can use the provided mail profile to start SQL Mail. It does not guarantee that SQL Mail will use that profile. The reason for this is that in some cases,...
Solution: SQLAgentMail can also stop responding when invoked from a scheduled job in SQL Agent. Refer to the response to question 13 for the most common reasons that cause SQL Mail to stop responding. For example, when SQLAgentMail pages an operator afte...
Solution: In SQL Server 7.0 and SQL Server 2000, there is an option in the SQL Server Agent Properties window to Save copies of the sent messages in the 'Sent Items' folder. If you do not select that option SQL Mail saves copies of the SQL Server Agent ...
Solution: This problem is more likely to occur with Outlook 2002. To improve Internet e-mail performance, the Office development team moved the mail spooler for non-Exchange mail into the Outlook process space. You must have the Outlook client open to se...
Solution: This problem occurs frequently with older e-mail clients like Microsoft Windows Messaging and Microsoft Outlook 97. These mail clients were never intended to be called from a Windows service such as SQL Server.
Solution: Winsock is the Windows component that Outlook Express uses for all its TCP/IP (internet) communication. Winsock errors are usually caused by problems within the application/ operating system, sometimes as a result of bad configuration. They may...
Solution: If you have upgraded from a previous version of Outlook, you may have the Exchng32.exe program on your hard disk. If this is the case, you can rename the Inbox by using this program. Note: With a clean installation of Outlook 2000 on Microso...
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