Knowledgebase: Internet-Desktop Support
Slow connection speeds
Posted by Wilson Chua on 16 March 2006 08:50 AM
Slow connection speeds can be caused for several reasons. |
Bad or noisy telephone lines
Modem driver software bad or corrupted
TCP/IP protocol bad or corrupted
1. Bad or noisy telephone lines Most connection problems stem from the telephone system and in a lot of cases not a lot can be done about it. The telephone system was and is designed primarly for voice traffic and therefore problems do arise when transferring data. ie Internet traffic. Your location in the Auckland area ,distance from the telephone exchange and the age of the telephone lines can effect performance.
If you suspect you have a noisy telephone line an intial test is to connect a normal telephone to the line and make a phone call. Listen for any hissing, clicking or interference on the line. If you have interference then this can dause slow or bad connections. If you do not hear any interference your line could still have problems. We suggest you call telecom support number and request they test your line. Tell them it's a modem connection and your are experiencing slow or bad connections. Only call telecom after you have checked all other possible causes for your problem.
2. Modem driver software bad or corrupted WARNING: Make sure you have the Modem driver software for your modem and you are sure of the make and model of your modem prior to atempting these instructions. Delete your modem driver software and reinstall and setup. To do this: Go to Start->Settings->Control Panel->Modems. Highlight your modem and click on the REMOVE button. Follow any insructions and restart your computer. Go back to CONTROL PANEL and MODEMS and click on the ADD button. Follow the instructions. This wiil reinstall your driver and reset the modem configuration.
3. Faulty modem Your modem could be faulty. Even new modems can develop faults soon after purchase. If you suspect a faulty modem see your computer retailer and request they check your modem.
4. TCP/IP protocol bad or corrupted WARNING: Make sure you have your Windows95/98 software for your computer prior to atempting these instructions. To reinstall TCP/IP, go to Start->Settings->Contro Panel->Network. Highlight TCP/IP dialup adapter and click on the remove button. Follow any insructions and restart your computer. Insert your Windows95/98 CD and go back to CONTROL PANEL,and NETWORK. Click on ADD then PROTOCOL then ADD then MICROSOFT then TCP/IP then click OK. Your computer should load the software off your Win 95/98CD. If it doesn't load then restart your computer and repeat the above.